The Healthcare Solutions Firm, LLC
Our Mission is To Revolutionize the Delivery of Healthcare and Social Services
GET STARTEDTransforming Healthcare Delivery: Empowering Health Centers With Innovative Solutions
Your healthcenter's transformation is waiting
We invite you to schedule a free consultation with our experts in clinical policies, risk management, and operational workflows. During this session, we will conduct a brief review to identify one of your center's most challenging areas. At the end of the review, we will identify and provide actionable insights to:
- Streamline operations
- Enhance compliance
- Improve patient care
Meet Dr Norma Milanes Roberts, President and Founder of the Healthcare Solutions Firm, LLC
Dr Milanes Roberts is a strategic, senior level executive with over 25 years' experience facilitating and managing organizational improvement with a focus on strategy operations, finance, and patient services. She has an extensive record of collaborative service with internal and external leadership around common goals and outcomes.
Prior to consulting, she held positions as Chief Medical Officer for FQHCs and Medical Director for a major city Health Department. Dr Norma is a Board Certified practicing Obstetrician-Gynecologist.
Dr Norma is recognized for her collaborative leadership style and her ability to translate complex concepts into achievable action plans. She has a Masters Healthcare Administration, with specialization in nonprofit governance, strategy, and finance. She serves in nonprofit boards.
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4 Easy Ways to Reduce Patient No-Show Rates
Patient No-Show Rates negatively impact healthcare by preventing patients from receiving care and decreasing overall revenue. A single missed appointment is estimated to cost over $150 billion annually.
Here are 4 simple strategies to reduce no-show rates and help address some of their underlying reasons
- Appointment reminders: either automated or staff directed. This is the simplest strategy to reduce no-show.
- Use Conversational Texts: This technology allows the patient to text back to confirm or reschedule the appointment. Improves utilization of appointment slots
- Reduce the time between scheduling an appointment and the actual appointment: Consider offering habitual no-show patients same-day or next-day appointments.
- Send follow-up messages: Automating thank you messages to show your patients appreciation for keeping their appointment acknowledges their time and helps patient loyalty.
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